Privacy Policy

At Claire’s Collection, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, and how we use and protect it when you visit or shop on our website.

1. Who We Are (Data Controller)

The data controller responsible for processing your personal information is:

Claire’s Collection
Email: info@claires-collection.com

2. What Personal Data We Collect

Depending on how you use our website, we may collect the following personal data:

  • Name, billing and shipping address

  • Email address and phone number

  • Payment and transaction details (processed securely through payment providers)

  • Order history and customer account information

  • Messages you send us via email or contact forms

  • Technical data such as IP address, browser type, device information, and pages visited

  • Cookie data and website usage behavior

3. Why We Use Your Data (Legal Basis)

We only process your personal data when we have a legal reason to do so, including:

  • To process your order and deliver your products (Art. 6(1)(b) GDPR)

  • To provide customer service and respond to your questions (Art. 6(1)(f) GDPR)

  • To improve our website and customer experience (Art. 6(1)(f) GDPR)

  • To comply with legal obligations (Art. 6(1)(c) GDPR)

  • To send newsletters or marketing emails (only when allowed or with consent) (Art. 6(1)(a) / Art. 6(1)(f) GDPR)

4. Cookies

We use cookies and similar technologies to ensure our website works properly, improve performance, and provide a better shopping experience.

Some cookies are essential for website functionality. Others are used for analytics or marketing purposes.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of the website.

5. Orders and Payments

When you place an order, we process your data to complete the purchase and ship your items.

Payments are handled securely by third-party payment providers. We do not store full payment details such as credit card numbers.

6. Sharing Your Information

We only share your personal data when necessary, including with:

  • Shipping and delivery providers

  • Payment providers (such as PayPal or other payment services available at checkout)

  • IT and website service providers

  • Marketing or analytics partners (only when permitted by law or with your consent)

  • Authorities or legal bodies if required by law

We do not sell your personal information.

7. Email Marketing

If you subscribe to our newsletter, we may send you updates and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at info@claires-collection.com.

If you have purchased from us, we may send you product updates or similar offers where permitted by law. You can opt out at any time.

8. How Long We Keep Your Data

We keep your personal data only as long as necessary to:

  • fulfill your order

  • provide customer support

  • meet legal, tax, and accounting obligations

  • resolve disputes or enforce agreements

When your data is no longer needed, it will be securely deleted or anonymized.

9. Your Rights

Depending on your location, you may have the right to:

  • request access to your personal data

  • correct inaccurate information

  • request deletion of your data

  • restrict or object to certain processing

  • withdraw consent at any time

  • request data portability

  • file a complaint with a data protection authority

To exercise any of these rights, contact us at info@claires-collection.com.

10. Security

We take appropriate security measures to protect your personal data. Our website uses SSL encryption to secure information transmitted through the site.

However, no system is 100% secure, and we cannot guarantee complete security of data transmitted online.

11. Third-Party Links and Services

Our website may contain links to third-party websites or services (such as social media platforms). We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Claire’s Collection
Email: info@claires-collection.com