Return Policy

Order Confirmation & Policy Agreement

By placing an order on the Claire’s Collection website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.

By completing your purchase, you acknowledge that:

  • You have reviewed our return conditions and timeframes.

  • You agree to follow the return instructions outlined below.

  • In the event of a payment dispute or chargeback, this policy and all related order records may be used as supporting documentation.

Returns (30 Days)

If you are not completely satisfied with your purchase, you may request a return within 30 days of delivery, as long as the item meets our return requirements.

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and unwashed.

  • The item must be returned in its original condition and packaging.

  • The product may only have been handled for standard inspection purposes.

  • The customer is responsible for return shipping and handling costs.

Once your return is received and inspected, we aim to process it within 7 business days.
We reserve the right to refuse returns if items show signs of wear, damage, strong odors, misuse, or alterations.

How to Start a Return

1. To request a return, please email us at: 

info@claires-collection.com

Your request must be submitted within 30 days of delivery.

2. Please include:

  • Your order number

  • Your full name

  • Your shipping address

  • The reason for the return

  • Photos (only required if the item is damaged or defective)

3. Please wait for our return approval and instructions before sending anything back.
Returns shipped without authorization may be refused.

We strongly recommend using a tracked shipping service and keeping proof of postage until your return has been completed.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at:

info@claires-collection.com

Please include:

  • Your order number

  • A short explanation of the issue

  • Clear photos (or a short video) showing the problem

After verification, we may offer:

  • A replacement (if available), or

  • A refund, depending on the situation

In some cases, we may not require the defective item to be returned.

Replacement shipments are usually processed within 7–14 business days, depending on stock availability.

Lost, Refused, or Unclaimed Packages

If your parcel is confirmed lost in transit, please contact us with your order number and tracking information. We will assist you in filing a claim with the courier and, once confirmed, arrange a replacement or refund.

If a package is:

  • refused at delivery

  • unclaimed

  • returned due to an incorrect or incomplete address provided by the customer

a $35 CAD fee will be deducted from the refund to cover administrative and shipping costs.

Order Cancellations & Right of Withdrawal

Under Canadian consumer protection guidelines, you may withdraw from your purchase within 30 days of receiving your order.

Please note:

  • Orders cannot be canceled once they have been shipped

  • If your order is already in transit, you may initiate a return after delivery

  • To request a cancellation before shipment, email info@claires-collection.com as soon as possible

Return shipping costs remain the responsibility of the customer.

Chargebacks & Payment Disputes

If you experience any issue with your order, we kindly ask that you contact us first. Our team is committed to resolving concerns quickly and fairly.

If a chargeback or dispute is submitted, we may provide the bank or payment provider with supporting documentation such as:

  • Order confirmation details

  • Shipping and tracking confirmation

  • Email communication history

  • Photos or evidence provided

Submitting a chargeback without contacting us first may delay resolution and may affect future purchasing eligibility.

Important Information

Please note the following:

  • All returns must be shipped to our central warehouse in Asia, at the customer’s expense.

  • We are not responsible for delays caused by shipping carriers, customs inspections, or import clearance procedures.

  • Hygiene-sensitive products that are returned used, worn, or in unsanitary condition cannot be accepted.

  • Return shipping is not free, and original shipping costs are non-refundable unless the item is defective.

Contact

If you have any questions about returns or refunds, please contact our support team:

info@claires-collection.com
Claire’s Collection